Who we are
This Privacy Policy explains how we collect, use and protect your personal data when you visit this website or send us a booking enquiry or message.
What we collect
When you submit a booking enquiry, we collect your name, phone number, email address (if you give one), whether that number is on WhatsApp, your stay dates, number of guests, the room and any experiences you're interested in, and any message you add.
When you use our contact form, we collect your name, phone number, email address, the subject of your message, and the message itself.
In both cases we also record the IP address and browser information your device sends automatically, mainly to help us prevent spam submissions.
Why we collect it
We use this information to reply to your enquiry, check availability, discuss your stay, and — only once you agree with us directly — to confirm a booking. If you've given us your email through an enquiry or message, we may occasionally email you about matters directly related to that enquiry or stay; you can ask us to stop at any time.
How long we keep it
We keep enquiry and contact records for as long as reasonably necessary to respond to you and to maintain our booking and guest records — typically no more than [retention period, e.g. 24 months from your last enquiry], unless a longer period is required by law or to resolve a dispute.
Maps and other services on this site
Our Contact and About pages may embed a Google Maps view of our location. Loading this embed lets Google set its own cookies and collect data under Google's own privacy policy.
We may also show recent guest reviews from our Google Business Profile. These are fetched from Google's Places API when the page loads and are not stored permanently on our side.
If Google Analytics (GA4) is enabled for this site, Google may set additional cookies to help us understand how visitors use the site.
Cookies
This site uses a small number of essential cookies — to keep you signed in during a session and to protect forms against cross-site request forgery. If Google Maps, Google Analytics or a similar embed is active on a page, that service may set its own cookies as described above.
Your rights
Under India's Digital Personal Data Protection Act, 2023 (DPDP Act), you have the right to ask us what personal data we hold about you, to ask us to correct it, and to ask us to delete it, subject to any legal or record-keeping requirements we must follow. We act as the Data Fiduciary for the personal data described in this policy.
To make a request, or if you have any questions about this policy, please contact us.